Attrition and Revenues are much more closely linked than most Directors realize.
Staff attrition can result in significant revenue loss/leakage. We have seen examples from $5k to $50million, depending on the kind of roles played by the staff, and these are not senior management yet.
Most of the times, it is through lost operational knowledge about key clients which was not captured, or customer service people diverting clients to new places, a real threat in services business.
Our members have access to details on how to reduce such revenue leakage, based on our work with companies on the ground.
